Frequently Asked Questions

I bought my tickets but...

  • I need to reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

    If you purchased the Flex option, you won’t be charged for your reschedule.

    If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.

    Last-minute Change of Date requests will not be honored. 

    In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.

  • I want to upgrade or downgrade

    Please contact our box office to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

  • I want to change the name on them

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

     

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I never received them

    If you have purchased tickets to Disney Animation: Immersive Experience directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

    If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • Exhibit info

  • Prohibited & permissible personal items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    Backpacks, luggage, and duffle bags

    Paints and aerosols

    Indelible markers

    Weapons of any type

    Outside food and beverages (including alcohol)

    Food of any type is not permitted in the gallery

    Any item deemed by exhibit security or venue management to be inappropriate

    Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

    Camping chairs

    Tripods

    Permissible

    Walkers, mobility scooters, and other mobility aids

    Strollers

    Cameras (still/video)

    Service animals: For non-traditional service animals, please contact us before your visit.

    Prohibited items will not be stored by venue management or on site.

    Disney Animation: Immersive Experience reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

  • Accessibility

    Exhibit & Venue

    The gallery is located on the second floor of the building. There is an elevator available in the building’s lobby. We encourage guests to bring wearable child carriers if possible as the elevator is on the smaller side. As it is a historical building, there is a mezzanine level in the gallery which is not accessible via an elevator, but this will not affect your viewing experience.

    Parking

    There aren’t dedicated accessible parking spots available at this venue. There is a small service alleyway to the right of the building where guests can be dropped off.

    Sensory Advisory

    This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted.

    Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

    Masks

    Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

    We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Bathrooms

    There are accessible restrooms located on the first and second floor of the venue.

  • Exhibit hours

    The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry times, please see the ticketing calendar when you click BUY TICKETS.

  • Location, parking & transit

    Location

    Lighthouse ArtSpace Detroit is located at 311 E. Grand River.

    Parking

    The venue does not have a dedicated parking lot. There are paid lots available in the area, as well as metered street parking. The Opera House Parking Center is located across the street from the venue (prices will vary based on events in the downtown area).

    Directions & Transit Information

    The venue is situated at the intersection of Grand River Avenue & Centre Street, directly opposite Harmonie Park. The closest transit station is located a 4-minute walk away from the venue. It is the Broadway Street People Mover Station. The QLine Streetcar also runs near the venue and drops off just a short walk away at Grand Circus.

  • Ticket info

  • Group tickets

    A group discount is available for groups of 10 or more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people, please contact our box office for assistance.

  • Authorized ticket sellers

    Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.

    Authorized Ticket Partners To Disney Animation: Immersive Experience

    Ticketmaster.com

    Universe.com

    Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.

  • Ticket types & prices

    VIP
    Includes: Skip The Line, VIP Souvenir Laminate, a Disney Animation Print, a Lighthouse Immersive Cushion to keep, a Light-up Wristband, Guest Concierge Service, and Experience Admission.

    PREMIUM [PLUS]
    Includes: a Disney Animation Print, a Lighthouse Immersive Cushion to rent for the show, a Light-up Wristband, and Experience Admission.

    BASIC
    Experience Admission only.

    VIP Family & Friends
    Price is per ticket - minimum of 4 tickets must be purchased.
    EACH TICKET Includes: Skip The Line, VIP Souvenir Laminate, a Disney Animation Print, a Lighthouse Immersive Cushion to keep, a Light-up Wristband, Guest Concierge Service, and Experience Admission.

    PREMIUM [PLUS] Family & Friends
    Price per ticket - minimum of 4 tickets must be purchased.
    EACH TICKET Includes: a Disney Animation Print, a Lighthouse Immersive Cushion to rent for the show, a Light-up Wristband, and Experience Admission.

    BASIC Family & Friends
    Price per ticket - minimum of 4 tickets must be purchased.
    EACH TICKET Includes: Experience Admission only.

    This exhibit can be enjoyed by people of all ages, from Bambis to Geppettos!
    Guests under the age of 14 must be accompanied by an adult (aged 21+).
    Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend.

    Ticket prices are as follows:

    OFF-PEAK TICKETS
    Tickets offered at a reduced price during quieter hours of operation.

    VIP TICKET - $99.99
    PREMIUM [PLUS] TICKET - $49.99
    BASIC TICKET - $39.99
    VIP Family & Friends Ticket - $89.99
    PREMIUM [PLUS] Family & Friends Ticket - $44.99
    BASIC Family & Friends Ticket - $35.99

    PEAK TICKETS
    Most popular time slots (generally weekday evenings, weekends and holidays).

    VIP TICKET - $99.99
    PREMIUM [PLUS] TICKET - $54.99
    BASIC TICKET - $44.99
    VIP Family & Friends Ticket - $89.99
    PREMIUM [PLUS] Family & Friends Ticket - $49.99
    BASIC Family & Friends Ticket - $39.99

    PRIME TICKETS
    Highly coveted time slots.

    VIP TICKET - $99.99
    PREMIUM [PLUS] TICKET - $59.99
    BASIC TICKET - $49.99
    VIP Family & Friends Ticket - $89.99
    PREMIUM [PLUS] Family & Friends Ticket - $54.99
    BASIC Family & Friends Ticket - $45.99

    All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

  • Discounts

    We do not offer any other discounts or promotions at this time. We do, however, offer tickets at a reduced price during our quieter (Off-Peak) hours of operation.

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