- I need to reschedule
To reschedule your tickets, please visit our Change of Date Request page.
Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.
If you purchased the Flex option, you won’t be charged for your reschedule.
If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.
Last-minute Change of Date requests will not be honored.
In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.
- I want to upgrade or downgrade
Please contact our box office to upgrade your tickets prior to arrival.
Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!
- I want to change the name on them
The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.
Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
- I never received them
If you have purchased tickets to Immersive Disney Animation directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.
If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.
Please check your spam/junk folder before contacting the box office.