Frequently Asked Questions

I bought my tickets but…

I need to reschedule

To reschedule your tickets, please visit our Change of Date Request page.

 

Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

 

If you purchased the Flex option, you won’t be charged for your reschedule.

If you have not purchased the Flex option, a $9.99 fee plus tax will be applied per ticket to change the date or time.

Last-minute Change of Date requests will not be honored. 

In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 48 hours from your scheduled time slot.

I want to upgrade or downgrade!

Please contact our box office to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

I want to change the name on them

The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

 

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I never received them

If you have purchased tickets to Immersive Disney Animation directly through our website, but have not yet received your tickets, please use our Ticket Resend Tool.

 

If the Ticket Resend Tool was not able to find your order, your original order email may have a typo in it. Please contact our box office to have this rectified.

 

Please check your spam/junk folder before contacting the box office.

Ticket Info

Group Tickets

A group discount is available for groups of 10 or more. Please visit our group ticket page for pricing and availability.

For groups larger than 50 people, please contact our box office for assistance.

Authorized Ticket Sellers

Should you have purchased tickets for our exhibit from any site other than those listed below, please contact our box office for verification.

 

Authorized Ticket Partners To Immersive Disney Animation

Ticketmaster.com

Universe.com

 

Other partner sites may have promotions and access to tickets, but these should redirect you to our website for purchase.

Discounts

We do not offer any other discounts or promotions at this time. We do, however, offer tickets at a reduced price during our quieter (Off-Peak) hours of operation.

Ticket Types & Prices

VIP and VIP Family & Friends

Each ticket includes: Skip The Line, VIP Souvenir Laminate, an Immersive Disney Animation Print, a collectible Immersive Disney Animation cup, a Lighthouse Immersive Cushion to rent for the show, an Interactive Wristband, Access to VIP-exclusive Viewing Platform, Complimentary Coat Check, FLEX (reschedule your visit free of charge*), Free Return Visits**, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

* Flexibility to change the date and time of your event up to 48 hours in advance of your scheduled attendance free of charge (subject to availability and ticket price differences).

** Entitles VIP guests to return within 30 days of initial VIP attendance – Admission only (no further VIP perks will be issued). Max. of 1 return visit per day. No booking is required. Subject to operating hours and availability (please check the calendar on our website before your visit). This offer is only valid for the original party who attended- this re-entry perk is not transferable to new guests. The person who purchased the tickets, and whose name appears on them, will be required to present ID for entry. We reserve the right to end this perk without notice.

PREMIUM [PLUS] and PREMIUM [PLUS] Family & Friends

Each ticket includes: an Immersive Disney Animation Print, a Lighthouse Immersive Cushion to rent for the show, an Interactive Wristband, and Experience Admission.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

BASIC and BASIC Family & Friends 

Each ticket includes: Experience Admission only.

Please note for Family & Friends, a minimum of 4 tickets must be purchased.

This exhibit can be enjoyed by people of all ages, from Bambis to Geppettos!

Guests under the age of 14 must be accompanied by an adult (aged 21+).

Babes in arms (under 2 years old) can attend free of charge. Children aged 2+ require a ticket to attend. 

Ticket prices:

Prices start at $37.99.

Please click here to visit our event calendar and view the various prices available on the day you’re interested in attending. 

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

Exhibit Info

Prohibited & Permissible Personal Items

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

 

Backpacks and duffle bags are not permitted in the exhibit.

 

Prohibited

Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by exhibit security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs

Tripods

 

Permissible

Walkers, mobility scooters, and other mobility aids

Strollers

Cameras (still/video)

Service animals: For non-traditional service animals please contact us before your visit.

Prohibited items will not be stored by venue management or on site.


Immersive Disney Animation reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Exhibit Hours

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry times, please see the ticketing calendar when you click BUY TICKETS.

Accessibility

Exhibit & Venue

The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience, and will not prevent you from making your way through the gallery.

 

 

Parking

There is no on-site parking, but paid lots are located in close proximity. Visitors using wheelchairs or with mobility issues can be dropped off in front of the building entrance. There is a ramp for access from the sidewalk to the building entrance. 

 

 

Sensory Advisory

This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.

 

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

 

 

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

 

 

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

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Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

 

 

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals, please contact us.

 

 

Masks

Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

 

We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

 

 

Bathrooms

There are grab bars installed in our male and female bathrooms. We are working with the building to see if and how we can install further features in order to make them fully accessible. If you have any further questions about these facilities please contact us and our team will be happy to assist.

Location & Transit

Location

Lighthouse ArtSpace Toronto is located at 1 Yonge Street.

 

 

Directions & Transit Information

The closest subway station to 1 Yonge Street is Union Station (10-minute walk).

 

The closest streetcar stops to 1 Yonge Street are:

• Queens Quay East at Yonge Street

• Yonge Street at Queens Quay East north side

• Queens Quay West at Bay Street east side

• Queens Quay East at Freeland Street

Parking

The exhibit does not have dedicated on-site parking, but there are a number of public parking lots nearby.

 

The closest lots are across the street on Queens Quay and just north of 1 Yonge on Yonge Street (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

 

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.

 

To reserve your parking spot, visit the
Lighthouse Immersive SpotHero Parking Page and book a spot!

 

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