We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags

Paints and aerosols

Indelible markers

Weapons of any type

Outside food and beverages (including alcohol)

Food of any type is not permitted in the gallery

Any item deemed by exhibit security or venue management to be inappropriate

Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted

Camping chairs

Tripods

Permissible

Walkers, mobility scooters, and other mobility aids

Strollers

Cameras (still/video)

Service animals: For non-traditional service animals, please contact us before your visit.

Prohibited items will not be stored by venue management or on site.

Disney Animation: Immersive Experience reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us for more information.

Exhibit & Venue

The entrance, lobby, and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience, and will not prevent you from making your way through the gallery.

There are wheelchairs available on site, offered on a first-come, first-serve basis. Please note that our venue staff is not able to assist in pushing a guest in a wheelchair during their visit. If you, or someone in your party, requires assistance with a wheelchair please plan ahead to have someone in your party assist.

Parking

There is no on-site parking, but paid lots are located in close proximity. Visitors using wheelchairs or with mobility issues can be dropped off in front of the building entrance. There is a ramp for access from the sidewalk to the building entrance. 

Sensory Advisory

This experience may contain bright and flashing lights that may cause discomfort for people with photosensitive epilepsy. There may also be loud music and effects. Viewer discretion is advised.
Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

Seating & Mobility Aids

Wheelchairs, walkers, and scooters are all permitted.

Support Persons

Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to their support person while on the exhibit premises.

Those with Access 2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry

Service Animals

Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals, please contact us before your visit.

Masks

Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.

We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

Bathrooms

There are no barriers to the gallery restrooms, however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

The exhibit opens 15 minutes before the first entry time of the day and closes 20 minutes after the start time of the last entry time of the day.  For entry times, please see the ticketing calendar when you click BUY TICKETS.

Location

Lighthouse ArtSpace Toronto is located at 1 Yonge Street.

Directions & Transit Information

The closest subway station to 1 Yonge Street is Union Station (10-minute walk).

The closest streetcar stops to 1 Yonge Street are:

• Queens Quay East at Yonge Street
• Yonge Street at Queens Quay East north side
• Queens Quay West at Bay Street east side
• Queens Quay East at Freeland Street

Parking

The exhibit does not have dedicated on-site parking.

We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app.

To reserve your parking spot, visit the Lighthouse Immersive SpotHero Parking Page and book a spot!