FAQ

Questions we always get asked

COVID-19

Updated: March 18, 2022

Safety is our number one priority for all guests attending The Library at Night. Having welcomed over 200,000 patrons since Immersive ArtSpace opened in Toronto, we’re proud to be operating an experience where it is safe to go.

Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

To ensure your safety, and based on guidance from the Province of Ontario and City of Toronto, and other government agencies, our exhibition will operate with enhanced safety measures including:

– Touchless hand sanitization stations placed throughout the venue
– Contactless payment encouraged throughout the venue
– Floor markings throughout the venue to assist in the six-foot social distancing limit
– Enhanced, regular cleaning throughout the day on each floor
– Contact tracing for all staff and guests
– Increased sanitization protocols are in effect. VR goggles will be fully disinfected after each use.

Thanks for your patience and understanding during these challenging times. We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. If you have any other questions, please contact us at ticketing.toronto@lighthouseimmersive.com

Per the announcement from the Ontario Government on March 9, 2022, effective March 21, 2022 masks and face coverings are no longer mandatory in our exhibit space.

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

Thanks for your patience and understanding during these challenging times.

Exhibit Info

Lighthouse ArtSpace Toronto (previously Toronto Star Building)
1 Yonge Street
Toronto, ON, M5E 1W7
CANADA

By car:
The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby.
The closest lots are across the street on Queens Quay and just North of 1 Yonge on Yonge St (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

By public transit:
The closest subway station to 1 Yonge Street is Union Station (10 min walk)
The closest streetcar stops to 1 Yonge Street are:
• Queens Quay East at Yonge St
• Yonge St At Queens Quay East North Side
• Queens Quay West at Bay St East Side
• Queens Quay East at Freeland St

The Library at Night includes physical elements and a virtual experience that whisks you away to 10 libraries around the world. The overall experience is approximately 1 hour in length.

Please note that photos and Video Recording are permitted in the VR/Forest Room experience only, but we ask that you limit the length of the recording to less than 30-second clips and refrain from using flash.

The age recommendation for this exhibit is 14+.

Accessibility Entry Instructions
There is a shoulder outside the front entrance for drop-offs close to ramp access.
Ramp at entrance to left of main stairs off of Yonge St main entrance. Once up ramp, venue is accessible by elevator with no obstructions.

Mobility aids and Service Animals
Wheelchairs, walkers, and scooters are all permitted. One wheelchair is available in the lobby, given out on a first come, first served basis. It is not possible to reserve in advance. General seating is provided to all patrons. Service animals are permitted in the gallery.

Exhibit

The event is partially seated.

The VR experience is seated, and limited seating is available in other areas of the exhibit. If required, chairs are available upon request.

Sensory advisory
This Virtual Reality (VR) experience involves the use of equipment and visuals that may cause dizziness and discomfort for people with visual impairment, photosensitivity, or epilepsy. The use of a VR headset can cause motion sickness similar to car, sea or air sickness, and may not present until hours after using the VR headset. User discretion is advised.

Language
Visitors will be able to select either the English or the French soundtrack before watching the VR clips.

Sound
It is not possible to boost the volume of the sound for people who’d be hearing impaired, but, in principle, there’s no obstacle to someone listening to the soundtracks while using a hearing aid.

 

Most types of glasses can be worn with the headsets used in The Library at Night. The headsets are also equipped to compensate for myopia and hypermetropia.

VIP tickets include a limited-edition poster designed for the experience, a lanyard, and a copy of smART magazine containing an article about The Library at Night.

A group discount of 10% is available for groups of 10 to 20 people. Please visit our group ticket page for pricing and availability.

For groups larger than 20 people please email us at ticketing.toronto@lighthouseimmersive.com