Terms and Conditions

TICKET SALES

All tickets are non-refundable.

The holder of a valid ticket is admitted to the exhibition on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producer and the exhibition owner (Lighthouse Immersive Inc.), to the following terms and conditions. Any violation of these terms will entitle Lighthouse Immersive Inc. and its’ subsidiaries to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation.

The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the written permission of Lighthouse Immersive Inc. and its’ subsidiaries and may not be resold at a price exceeding their face value at any time.

The ticket may not be used for advertising, promotion or for any other trade purposes.

Tickets obtained from any source other than Lighthouse Immersive Inc., Universe, or their authorized agents may be lost, stolen or counterfeit tickets and may not be honoured.

The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the performance or exhibition.

The ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Lighthouse Immersive Inc. or its representatives to be objectionable or disturbing to other patrons.

Children cannot enter the exhibition without adult accompaniment. Children are classified as under 16 years of age. Anyone under 16, must be accompanied at all times by an adult 21+ throughout the exhibition. Children under the age of 16, must have a valid ticket for entrance into the exhibition.

PROHIBITED ITEMS

The following items are restricted, may not be brought into the exhibition and may be confiscated by exhibition staff: illegal drugs, weapons of any kind, bottles, cans, or any food or beverage products purchased outside the venue. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.

We encourage you to leave your valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the exhibition, including purses, are subject to inspection.

Large backpacks and duffel bags are not permitted into the exhibition. Patrons entering with such items will be subject to check their bag at bag check for an additional fee.

Additional prohibited Items

The following items are not permitted in the exhibition at any time:

  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside beverages (including alcohol)
  • Food of any type is not permitted in the exhibition.
  • Any item prohibited under the Criminal Code of Canada
  • Any item deemed by Exhibition Security to be inappropriate

The ticket-holder grants to Lighthouse Immersive Inc. a fully-paid, perpetual right to all photographs, video or audio recordings of the holder taken or made at the Exhibition and the right to record, use, reproduce, broadcast, sell and distribute any photographs, video or audio recordings for any purpose.

Your email address, required to complete your online order and used to send you exhibition reminders and electronic receipts, will receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Immersive Inc.  You may opt-out at any time by clicking the unsubscribe link from any email received.

The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the exhibition, whether occurring prior to, during or after the event and releases Lighthouse Immersive Inc. and its’ subsidiaries from all liability.

ACCESSIBILITY

The venues will be fully accessible. Please check back regularly for further updates if needed.

Attendants supporting persons with disabilities receive free admission to the exhibition. Persons with disabilities may request an attendant ticket by CONTACTING US or by visiting the box office on arrival at the exhibition.

Any person with a disability who is accompanied by a support person is allowed to enter the exhibition premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

A visitor with a disability may need to use an alternate means of communication to ask for and understand information provided by Lighthouse Immersive. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.

Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit. 

NEWSLETTERS, EVENTS, AND SPECIAL OFFERS

Email:

You will be automatically enrolled in our email lists by purchasing a ticket or signing up on our website(s). Your email address are required to complete your online order. Your email address will be used to send you an electronic receipt as well as show reminders. Additionally, should you wish to no longer receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Immersive Inc you may opt-out at any time by clicking the unsubscribe link from any emails received, emailing info@lighthouseimmersive.com or by calling our office at +1 844-307-4644.

SMS

By signing up on disneyimmersive.com, lighthouseimmersive.com or lighthouseartspace.com or selecting the SMS opt in checkbox located at checkout you confirm that you would like to join Lighthouse Interactive SMS mailing list: By opting in you agree to the Terms and conditions listed here. You also confirm that Lighthouse Immersive Inc is authorized to add the telephone number(s) above and give your written consent to receive SMS message from Lighthouse Interactive. Message frequency may vary. Msg & Data Rates May Apply. To opt out txt STOP. 

*Information collected via SMS opt-in will not be sold, rented or shared.